North Country Independent Living

Providing Community Based Services for persons with an acquired brain injury, traumatic brain injury, neurologic impairment, or related disability.
Celebrating 29 Years – 1994 – 2023


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Job Description – House Coordinator

The Primary focus of NCIL is to assist individuals with achieving the highest quality of life possible within their desires and means. Emphasis is placed on accessing the community independently while adhering to company standards, regulation requirements, care, health and safety, risk management, and individual satisfaction. First line supervisory staff person who performs a wide variety of paraprofessional duties to assist with delivering quality services to residents, provides leadership to staff, oversees adequate staffing and scheduling, financial accountability, and quality assurance. Provide case management and oversight of client needs certification and licensing.
Education: High School Diploma or equivalent, must be 18 years or older. Proven proficient ability to use independent judgment, decision-making skills, team working skills, and organizational skills. Common sense, a willingness to learn, enthusiasm, and a positive attitude are desirable personal attributes.
Experience: Knowledge of and/or experience with special needs, brain injury, rehabilitation and/or behavioral programming is extremely desirable. A CBIS or Brain Injury Fundamentals certification is desirable.
The House Coordinator is responsible to and supervised by the Program Director.

Duties and Responsibilities

  • This position requires you to work with individuals who can be difficult and may present with challenging behaviors.
  • This position is the first line of direct supervision for residential staff, the House Coordinator will assist in the interview and hiring process as well as the annual evaluation and disciplinary process along with the Program Director.
  • Responsible for directing and assisting in the care and treatment of residents including life skills training and behavioral interventions with the primary responsibility for ensuring implementation of the safety, care, and therapeutic programs for each resident.
  • Oversight and completion of daily documentation in accordance with all regulatory requirements to meet State, Area Agency, and NCIL requirements, updates within Best Notes of resident and staff files, monthly medication administration sheets. Reviews all monthly summary reports and daily documentation mid-month and end of month before submitting to the Residential Supports Coordinator for processing.
  • HRST daily tracker oversight and submission, review of MARs, update medication orders, and medication oversight with Nurse Trainer.
  • Attends ISA, Quarterly, SIS and HRST meetings as required.
  • Completes the weekly maintenance and housekeeping walk through.
  • Completes weekly petty cash and maintains client house accounts.
  • Attends psychiatric and other important appointments with individuals served.
  • Completes daily documentation calculations for census as required.
  • Submits requests for household supplies to the office for approval and purchase.
  • Manages and facilitates monthly staff meetings.
  • Filing of all household documentation as required by state certification and licensure.
  • Scheduling of medical appointments.
  • Maintains an accurate staffing schedule to adhere to Level of Supervision guidelines, covering all staff Time off Requests, vacation requests and call outs.
  • Reviews all time cards weekly for accuracy before submitting to payroll.
  • Responsible for bringing nursing Q/A concerns from monthly meeting with nurse to all staff as well as development of a plan of correction for medication errors.
  • Arrange for residential LOA’s by ordering medications, preparing medications, and travel arrangements.
  • Promote independence while instructing, supervising, and assisting individuals with developing pro social skills, daily living skills (including but not limited to leisure, time and money management, good health, and safety) in accordance with the service plan.
  • Consistently responds and role models appropriate interventions at each opportunity as described in the individual’s service plan to facilitate movement toward greater independence.
  • Participates, actively attends all assigned training programs, and educational requirements to meet State, Area Agency, and NCIL requirements while demonstrating evidence of professional development through in-services and other mechanisms such as independent study.
  • Models appropriate social and professional behavior.
  • Participates fully in the team process, providing input and negotiating effective strategies. Consistently supports team decisions once finalized.
  • Abides by the Client Bill of Rights in all programming activities and seeks supervision from the Program Director immediately when a perceived violation or conflict of interest arises. Maintains High level of quality assurance.
  • Assists the Program Director in the orientation and training of individuals and staff, guides and mentors new staff as well as assisting in managing staff training programs.
  • Follows established policies and procedures, responsible to meet the medical needs of the individual including medication administration procedures.
  • Treats individuals with consideration, respect, and with full recognition of his/her dignity, including privacy in treatment, and personal care.
  • Maintain confidentiality of NCIL, individual, and employee information, while adhering to HIPAA requirements.
  • Transportation of individuals with NCIL vehicle.
  • Demonstrate flexibility in work hours and locations to account for vacations and illness of other staff. Coordinate responsibilities and coverage when absent.
  • Other duties as assigned by the Program Director and/or designee.

Working Conditions …

The House Coordinator may serve the individual in his/her residence, workplace, during community trips, and in any other location appropriate to the individuals program. This position requires you to work with individuals who may be difficult and present with challenging behaviors.

Physical Requirements …

  • Must be free of communicable disease.
  • Able to lift at least 50 pounds.
  • Able to walk, bend, sit, stand, reach, and maneuver to assist individuals in activities of daily living.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Other Requirements …

  • Driving a motor vehicle is part of each employee’s duties. A valid driver’s license is required at the time of employment and needs to be updated upon renewal.
  • It is the responsibility of all staff to be aware of individual, facility, and personal safety in the course of their duties.
  • Employee does not have any misdemeanor or felony conviction in this or any other state.
  • Employee has not been convicted of sexual assault, other violent crime, assault, fraud, abuse, neglect, or exploitation, or posess a threat to the health, safety, or well-being of a resident.
  • Employee has not had a finding by the Department of Health & Human Services or any administrative agency in this or any other state for assault, fraud, abuse, neglect, or exploitation for any person.
  • NCIL requires a 30-day notice of termination of employment by the House Coordinator to collect any accrued PTO or vacation hours in their final paycheck.

For most positions …

  • No experience needed
  • Paid on the job training

Benefits …

  • $1000 Sign on Bonus for Full Time
  • Health Insurance
  • Weekend Shift Differential
  • Verizon wireless discount
  • Accident, Critical Illness and Disability Insurance
  • Dental and Vision Insurance
  • PTO and Holidya Pay for those who work 24 or more hours per week
  • Paid Birthdays for Full Time employees
  • Free Meals
  • IRA (Individual Retirement Plan)
  • Gym Membership

Company References …

Take a minute to read what our partners have to say about working with NCIL.
Click for Letters of Reference.

If you are interested in working at NCIL please download the Employment Application and return it to North Country Independent Living, PO Box 518, North Conway, NH 03860.