North Country Independent Living

Providing Community Based Services for persons with an acquired brain injury, traumatic brain injury, neurologic impairment, or related disability.
Celebrating 25 Years – 1994 – 2019


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Job Description – Staff Development Manager

The main focus of this position is to lead a team that inspires a company wide culture of learning, growth and belonging. This position will support the creation and implementation of training to ensure residents are receiving the highest standard of care. The Director of Staff Development will have oversight and coordination of all aspects of personnel company wide.
Education: BA/BS in Human Services is preferred or its equivalent, CBIS designation.
Experience: Previous residential experience and supervisory/management experience with a minimum of 3 years within the field of special needs, brain injury, rehabilitation and/or behavioral programming. Proficient ability to use independent judgment, decision making skills, collaboration skills, and organizational skills. Must possess leadership qualities, be self motivated and have excellent oral and written skills.
The Director of Staff Development will report to the Executive Director or his/her Designee. This is a salaried position.

Duties and Responsibilities

  • Responsible for training of staff as well as conducting assessment of specific training needs; this includes onboard training of new staff, yearly recertification training, scheduling medication training and designing on going training to support direct care staff.
  • Recruit, retain and motivate staff to excel in providing quality services to the individuals they support.
  • Support and create implementation of policies related to training.
  • Oversight and training of CPS documentation
  • Responsible for overseeing the new scheduling software program to ensure that staffing levels are met.
  • Collaborate with House Coordinators, Residential Supervisor, Weekend and B shift Coordinators while maintaining adequate staffing levels and scheduling to include regular programming as well as replacing staff for sick, vacation, holiday and any special events such as physician appointment, special outings, etc.
  • Responsible for being on call manager every 6 weeks. Maintain on call status to help ensure assistance during emergencies and staff shortages.
  • Maintain current and accurate employee records in Best Notes.
  • Attend monthly staff meetings; to include house coordinators, Residential House Meetings and Management meetings.
  • Conduct annual reviews for House Coordinators and assist House Coordinators with residential staffing reviews, disciplinary actions, and dismissal as needed.
  • Oversight of and collaborate with Program Director, House Coordinators and Residential Supervisor with assurance of all regulations pertaining to the certification or licensure of the Residential Programs are adhered to including compliance with HEM 1201 medication, procedures, and regulations as overseen by the Nurse Trainer.
  • Assist the management team with developing Policies and Procedures, Emergency Operations Plan, reviews and updates the training Manual and Policy and Procedure Manual on an ongoing basis with minimal yearly review and sign off by the Executive Director.
  • This position requires you to work with individuals who can be difficult and present with challenging behaviors.
  • Participates and actively attends all assigned training programs to meet state, area agency and NCIL requirement while demonstrating evidence of professional development through in-service and other mechanisms such as independent study.
  • Maintain confidentiality of NCIL, individuals, and employee information, while adhering to HIPAA requirement and the Client Bill of Rights. Seeks supervision from the Executive Director immediately when a perceived violation or conflict of interest arises.
  • Maintain high level of quality assurance, recommends ideas for quality improvement and performance within NCIL systems.
  • Transportation of individuals with NCIL vehicle or own vehicle as needed.
  • Any and all other duties as assigned by the Executive Director.

Working Conditions …

The Director of Staff Development may serve the needs of the program in the residences, workplace, during community outings and any other location appropriate to the individual’s program.

Physical Requirements …

  • Must be free of communicable disease.
  • Able to lift at least 50 pounds.
  • Able to walk, bend, sit, stand, reach, and maneuver to assist individuals in activities of daily living.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Other Requirements …

  • Driving a motor vehicle is part of each employee’s duties. A clean valid driver’s license is required at the time of employment and needs to be updated every 3 years.
  • It is the responsibility of all staff to be aware of individual, facility, and personal safety in the course of their duties.
  • Employee does not have a felony conviction in this or any other state.
  • Employee has not been convicted of sexual assault, other violent crime, assault, fraud, abuse, neglect, or exploitation, or poses a threat to the health, safety, or well-being of a resident.
  • Employee has not had a finding by the Department of Health & Human Services or any administrative agency in this or any other state for assault, fraud, abuse, neglect, or exploitation for any person.

For most positions …

  • No experience needed
  • Paid on the job training

Benefits …

  • $1500 Sign on Bonus fpr Full Time (after 6 months)
  • Health Insurance
  • Weekend Shift Differential
  • Verizon wireless discount
  • Accident, Critical Illness and Disability Insurance
  • Dental and Vision Insurance
  • PTO and Holidya Pay for those who work 24 or more hours per week
  • Paid Birthdays for Full Time employees
  • Free Meals
  • IRA (Individual Retirement Plan)
  • Gym Membership

If you are interested in working at NCIL please download the Employment Application and return it to North Country Independent Living, PO Box 518, North Conway, NH 03860.